For
It protects employee dignity and safety.
Against
Every customer deserves service, even on a bad day.
Anonymous excerpts, translated where noted.
“It isn’t fair for the employees to be stepped on by customers.”
“If you just can’t treat me like a human being, I should be able to tell you to leave.”
“If they allow their employees to refuse business it could lead to a loss of income.”
“Treat everyone equally, give everyone a smile and a pleasant experience--that's your job.”