For
People remember how they are treated.
Against
Quality and price matter more than friendliness.
Anonymous excerpts, translated where noted.
“People remember a company that listens, solves the problem and treats them with respect.”
“Responsive service gives a small business a reason for customers to return instead of choosing a larger competitor.”
“Materials, durability and annual cost determine whether customers keep buying a product.”
“For rarely used items, a cheap product that lasts is more valuable than friendly service.”